Richmond homes stay warm in January and cool in July.
Comfort Line is a family-run residential HVAC crew serving the Fan, Church Hill, Henrico and Chesterfield. Straight answers, upfront pricing, and a tech who wipes their feet.
Same-day slots most weekdays · 24/7 emergency heat & AC · No trip charge on plan members
What we do
Whatever the system is doing, we've seen it.
Repairs, replacements and the yearly maintenance that keeps both off your calendar. One crew, no subcontractors.
AC repair
Blowing warm, short-cycling, iced-up coil or a breaker that keeps tripping. Diagnosed today, priced before we touch a wrench.
Most repairs same dayAC & system install
Right-sized with a real load calculation, not a guess off the old nameplate. Most swaps finished in a single day.
Free in-home estimateFurnace repair
Gas and electric. Ignitors, flame sensors, blower motors, control boards — the parts that fail on the first cold night.
24/7 no-heat callsHeat pumps
Service and installs for the dual-fuel and all-electric systems going into half of Chesterfield right now. We know the defrost quirks.
Rebate paperwork handledDuctwork
Sealing, repairs and redesign for older Fan and Church Hill homes where the back bedroom never gets there.
Room-by-room airflow testIndoor air quality
Whole-home humidifiers, media filtration and UV. The fix for a Richmond August that follows you indoors.
Allergy-season favoriteComfort Line maintenance plans
Two visits a year, and the 2am call never happens.
Roughly 8 out of 10 no-heat calls we run in January trace back to something a fall tune-up would have caught. Pick a plan, we handle the reminders.
Basic
One system, one visit a year. The essentials.
or $150 billed yearly · 1 system
Start Basic- 1 tune-up per year (heating or cooling)
- 21-point safety & efficiency inspection
- Standard 1" filter change each visit
- 10% off repairs
- Priority scheduling
- Waived diagnostic fee
- After-hours emergency coverage
Comfort
Most popularSpring and fall visits, and you skip the line.
or $260 billed yearly · 1 system
Start Comfort- 2 tune-ups per year (spring AC + fall heat)
- 21-point safety & efficiency inspection
- Filters included & changed for you
- 15% off repairs
- Priority scheduling — front of the list
- Diagnostic fee waived ($89 value)
- After-hours emergency coverage
Comfort+
Whole-home coverage, nights and weekends included.
or $420 billed yearly · up to 2 systems
Start Comfort+- 2 tune-ups per year, up to 2 systems
- 21-point inspection + duct & airflow check
- Premium media filters included
- 20% off repairs
- Same-day priority scheduling
- Diagnostic fee waived, every visit
- No after-hours or weekend surcharge
No contracts. Cancel any time — plans renew monthly, and your tune-up credits stay good for 12 months.
Financing
A new system shouldn't mean draining the savings account.
If your unit is past saving, we'll price the replacement honestly and show you the monthly number before you decide. Approved credit, soft pull, answer in about five minutes — and we file the manufacturer and Dominion rebates for you.
New systems from as low as $96/mo — 0% APR for 18 months on qualifying installs.
Get my monthly priceIllustrative example for this demo. Actual terms depend on the system, home and approved credit.
How a visit goes
Three steps, no surprises on the invoice.
The part most people dread is the not-knowing. We took that out.
Tell us what's happening
Book online in about a minute or call and talk to someone in Scott's Addition — not a national call center.
We show up in a 2-hour window
You get a text with the tech's name and photo when they're on the way. Shoe covers on, drop cloth down.
Flat price before any work
We diagnose, then hand you the number and the options. Nothing happens until you say go.
Neighbors
4.9 stars across 380+ reviews.
Furnace quit on the coldest night of the year and they had someone at the house by 9pm. Fixed a flame sensor, charged what they quoted, and didn't try to sell me a whole system.
Our 1920s place in the Fan had one bedroom that was ten degrees off. They actually measured the airflow, resized a run of duct, and it's finally even upstairs.
Full heat pump install in one day, start to finish. The Comfort plan has paid for itself twice over — they just call me to schedule and I don't think about it.
Service area
Trucks out of Scott's Addition, all over the metro.
If you're inside these lines, there's a good chance we're already working on your street this week.
Questions we get daily
Straight answers.
How often should I have my system serviced?
Twice a year is the honest answer: heating before the first cold snap in October, cooling before the humidity lands in May. If you have a heat pump it runs year-round, so two visits matter even more. One visit a year is better than none — that's what our Basic plan covers.
Should I repair this or replace it?
Our rule of thumb: if the unit is over 12 years old and the repair is more than a third of replacement cost, replacing usually wins. Under that, repair. We'll show you both numbers side by side and tell you what we'd do in your house — we're not paid on commission.
How long does a new system install take?
Most straight replacements are done in one day, roughly 6 to 8 hours, and you'll have heat or air that night. Jobs involving new ductwork, a fuel conversion, or tight crawlspace access can run two days. We tell you which one you are at the estimate, not halfway through.
Do you handle emergencies at night or on weekends?
Yes — 24/7, all year, and a real person answers at (804) 555-0142. No-heat and no-cool calls jump the queue. Comfort+ members pay no after-hours or weekend surcharge at all.
What does financing actually look like?
$0 down on approved credit, terms from 24 to 120 months, and 0% APR for 18 months on qualifying installs. It's a soft credit pull and takes about five minutes at your kitchen table. New systems commonly land around $96 a month.
Book service
Get on the fall tune-up schedule.
Tell us what's going on and we'll confirm your window by text, usually within the hour.
Furnace out right now? Skip the form — call (804) 555-0142, 24/7.